How We Use Cookies

Last updated: 18 June 2025

A note on plain language summaries

To help make this Cookies Policy easier to understand, we’ve added plain language summaries under the heading “What this means for you.” These summaries are for guidance only and do not replace or override the full legal terms in the policy. Please read the entire policy to understand how your information is handled.

1. General

  1. 1.1 Canopy Operations Pty Ltd (ABN 46 680 689 623) trading as Hello Canopy (“we”, “us”, or “our”) uses cookies and similar technologies on our website (https://www.hellocanopy.io) to help improve your experience, analyse traffic, and support marketing and communication efforts.
  1. 1.2 We believe in transparency and respecting your choices, especially when it comes to data collected via cookies.

What this means for you

We use cookies on our website to help it work properly, understand how people use it, and improve our communications. We aim to be open about what data we collect and give you control over non-essential cookies.

2. What are Cookies?

  1. 2.1 Cookies are small text files stored on your browser or device when you visit a website. They help the website recognise your device and remember your actions and preferences over time.
  1. 2.1 Cookies can be:

    1. First-party cookies (set by us)
    2. Third-party cookies (set by services we integrate with, like Calendly or Google Analytics)
What this means for you

Cookies help the site remember your preferences and improve your experience. Some are set by us, and others come from tools we use on our site.

3. Why We Use Cookies

  1. 3.1 We use cookies for several purposes:

    1. Essential: To enable core features like page navigation, session management and security.
    2. Analytics & Performance: To understand how visitors use our site (e.g. through Google Analytics).
    3. Marketing & Retargeting: To deliver and measure marketing campaigns (e.g. Meta Pixel, LinkedIn Insight).
    4. Functionality: To support integrations like Calendly for booking meetings.
  1. 3.1 Legal Basis for Using Cookies
  2. ‍For visitors from regions such as the EU or UK, we rely on your consent to set non-essential cookies (e.g. analytics and marketing cookies), in accordance with the GDPR and UK GDPR. Essential cookies are placed on the basis of our legitimate interests in ensuring the proper functioning of our website.
What this means for you

Some cookies are necessary for the site to work. Others help us understand how people use the site or improve our marketing. If you're in the EU or UK, we’ll ask for your consent before setting any cookies that aren’t essential.

4. Third-Party Tools That May Set Cookies

  1. 4.1 These are some of the tools we use that may place cookies or similar tracking technologies:

    1. Google Analytics – website traffic and behaviour analytics
    2. Calendly – booking meetings and forms
    3. Meta Pixel / LinkedIn Insight Tag – marketing and campaign optimisation
    4. Google Tag Manager – tag management across platforms
    5. Intercom – customer support and chat functionality
  1. 4.2 These providers may collect information such as your IP address, browser type, device identifiers, and interactions with the site.
What this means for you

Some of the services we use,  like analytics, chat, and meeting bookings, may use cookies and collect technical data about your device and activity.

5. Your Cookie Choices

  1. 5.1 If you’re visiting from a region with stricter data protection laws (like the EU or UK), we’ll provide you with a cookie banner that lets you:

    1. Accept or reject non-essential cookies
    2. Learn more about what data we collect and why
    3. Through our cookie management tool, you can choose which types of cookies you want to accept, including analytics and marketing cookies, or withdraw your consent altogether.
    4. Please note: essential cookies that are required for the site to function cannot be disabled.
What this means for you

We’ll give you clear choices, especially if you’re in the EU or UK, about which cookies to allow. You can say no to non-essential ones, but some cookies are needed for the site to work.

6. How to Control Cookies

  1. 6.1 You can manage your cookie preferences at any time by using the cookie banner or clicking on the “Cookie Settings” link in the footer of our website. Our cookie management tool lets you choose which types of cookies you accept or reject, including analytics and marketing cookies, and update your preferences at any time.
  2. ‍
  1. 6.2 You can also control or delete cookies through your browser settings. Here are some helpful links:

    1. Chrome – Manage cookies‍
    2. Safari – Manage cookies‍
    3. Firefox – Manage cookies
  1. 6.3 Please note that disabling certain cookies may affect the functionality of our site.
What this means for you

You can change your cookie settings anytime, either through our site or your browser. Just keep in mind that turning off some cookies may make parts of the site work less smoothly.

7. Updates to This Policy

  1. 7.1 We may update this Cookies Policy from time to time to reflect changes in technology or legal requirements. The "Last updated" date at the top will always tell you when it was last revised.
What this means for you

We’ll update this policy if anything changes, and we’ll always show you when it was last revised.

8. Contact Us

  1. 8.1 If you have any questions, concerns, or complaints about these terms, please contact our Privacy Officer at privacy@hellocanopy.io.