Website Terms of Use

Last updated: 18 June 2025
A note on plain language summaries

To help make these Website Terms of Use easier to understand, we’ve added plain language summaries under the heading “What this means for you.” These summaries are for guidance only and do not replace or override the full legal terms in the agreement. Please read the entire document to understand your rights and responsibilities when using Hello Canopy.

1. General

  1. 1.1 Welcome to the Hello Canopy website (https://hellocanopy.io), operated by Canopy Operations Pty Ltd (ABN 46 680 689 623) (“we”, “us” or “Hello Canopy”).
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  3. 1.2 These Terms of Use govern your access to and use of our website. By continuing to browse or interact with this website, you agree to these terms. If you don’t agree, please don’t use the site.
What this means for you

By using the Hello Canopy website, you’re agreeing to follow these terms. If you don’t agree, please don’t use the site.

2. Purpose of This Website

  1. 2.1 This website is designed for informational, marketing, and sales purposes only. It is not part of the Hello Canopy reporting, case management and analytics platform, and no user accounts, reporting functionality, or case data are accessed through this site.
What this means for you

This website is just for learning about Hello Canopy. It’s not the actual reporting or case management platform, and it doesn’t give access to any private data or user accounts.

3. Using this Website

  1. 3.1 You must use this website in a lawful and respectful way. You agree not to:

    1. Use it for any unlawful, misleading, or harmful purpose;
    2. Interfere with the security or operation of the site;
    3. Try to access areas or data you’re not authorised to access.
What this means for you

Use the site respectfully and lawfully. Don’t hack it, misuse it, or try to access anything you’re not meant to.

4. Intellectual Property

  1. 4.1 Unless otherwise stated, all content on this website, including text, graphics, branding, logos, images, videos, code, and downloadable resources is owned or licensed by Hello Canopy and protected by copyright under Australian law and international treaties.
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  1. 4.2 We grant you a limited, non-exclusive, revocable licence to:

    1. access and use the website for personal or internal business use;
    2. store or cache website content on your device;
    3. print pages for non-commercial reference.
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  1. 4.3 You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from our content unless we’ve given you written permission.
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  3. 4.4 Nothing in these terms transfers any rights to our business name, trade marks, domain names, or any patented or protected systems. All rights are expressly reserved.
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  5. 4.5 You also agree not to broadcast, upload, republish, or adapt our website content or services for third-party platforms, unless clearly marked as publicly reusable or in the public domain.
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  7. 4.6 If you believe any content on this site infringes your intellectual property rights, please contact us at privacy@hellocanopy.io with detailed information so we can investigate.
What this means for you

Everything on this site belongs to Hello Canopy or its licensors. You can read it, save it, or print it for personal use, but don’t copy, change, or reuse it elsewhere unless we say so. Let us know if you think your rights have been infringed.

5. Third-Party Tools and Links

  1. 5.1 Our website may include links to or integrations with third-party tools or services. For example, Calendly for bookings, LinkedIn for updates, and analytics or tracking tools (such as Google Analytics or Meta Pixel). These services are not operated or controlled by Hello Canopy.
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  1. 5.2 We are not responsible for their content, performance, data practices, or availability. Use of these services is at your own risk, and you should review their terms and privacy policies directly.
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  3. 5.3 We do not endorse, guarantee, or assume responsibility for any third-party content, products, services, or practices accessed through links or integrations on our website.
    What this means for you

    We use tools like Calendly and LinkedIn, but they’re run by other companies. We’re not responsible for how they work or what they do with your data, so check their terms and privacy policies.

    6. No Warranties

    1. 6.1 While we work hard to keep this site accurate and up to date, we can’t guarantee it will always be error-free or available. The content is provided for general information only and should not be relied on as legal, HR, medical or compliance advice.
    What this means for you

    We try to keep the site accurate and running smoothly, but can’t promise it’ll always be perfect. Don’t treat our content as legal or HR advice.

    7. Content and Help Resources

    1. 7.1 The resources provided on our website, including blogs, guides, templates, and external links, are intended for general informational purposes only. They may help users or organisations improve workplace communication, reporting, or case management practices, but they are not a substitute for professional, medical, legal, or HR advice.
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    1. 7.2 We also provide resources and access to a Help Centre (hosted via Intercom) that may assist users with general guidance on submitting cases and navigating communication and case management. While we aim to keep these materials helpful and up to date, we do not guarantee their accuracy, completeness, or relevance to your specific situation.
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    3. 7.3 If you or someone you support is dealing with a serious workplace issue or personal matter, we strongly encourage you to seek advice from qualified professionals.
    What this means for you

    Our blogs and resources are general guides only, not a substitute for professional advice. If you’re facing a serious issue, speak to a qualified expert.

    8. Further Disclaimers

    1. 8.1 To the extent permitted by law, we exclude all liability for any direct, indirect, incidental, or consequential loss, damage, or expense that you may suffer in connection with your use of this website. This includes, but is not limited to, any reliance you place on our resources, guides, Help Centre articles, or links to third-party sites.
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    1. 8.2 You are responsible for how you use the information on this site. We provide it in good faith, but we do not guarantee that it will be accurate, complete, or relevant to your situation.
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    3. 8.3 Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law which cannot be excluded, restricted, or modified by agreement.
      What this means for you

      We’re not liable for any loss or damage caused by how you use our site or the information on it. You're responsible for deciding how you use the content. But your rights under Australian Consumer Law still apply.

      9. Privacy and Cookies

      1. 9.1 We respect your privacy. For details on how we handle personal information and cookies, please read our Privacy Policy and Cookie Policy, which are available at https://hellocanopy.io/.
      What this means for you

      We care about your privacy. Read our Privacy Policy and Cookie Policy to understand how we handle your personal information and tracking technologies.

      10. Changes to These Terms

      1. 10.1 We may update these terms from time to time. Changes take effect when published on this page. The "Last updated" date at the top will always tell you when it was last revised. If you keep using the site after changes are posted, you’re agreeing to the updated terms.
      What this means for you

      We might update these terms occasionally. The “Last updated” date will tell you when we do. If you keep using the site, it means you accept the new version.

      11. User Indemnity

      1. 11.1 You agree to indemnify Hello Canopy, its officers, employees, and affiliates for any reasonably foreseeable losses, damages, or costs (including legal fees on a solicitor-client basis) arising from:

        1. your breach of these terms,
        2. your misuse of the website, or
        3. your violation of any law or third-party rights.
        What this means for you

        If you misuse our website or break these terms, you agree to cover any costs or damages we face as a result.

        12. Governing Law

        1. 12.1 These terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising out of or relating to this website.
        What this means for you

        These terms are governed by the laws of New South Wales, Australia. If a legal dispute arises in connection with the website, it will generally be dealt with in a NSW court, though other courts may also have jurisdiction in some cases.

        13. Severance

        1. 13.1 If any part of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that part will be removed, and the rest of the Terms will continue to apply.
        What this means for you

        If part of these terms isn’t valid legally, the rest still applies.

        14. Contact Us

        1. 14.1 If you have any questions, concerns, or complaints about these terms, please contact our Privacy Officer at privacy@hellocanopy.io.